Privacy Policy

When you use the contact/enquiry form on our website, we collect:

• Full name
• Organization name (company, ministry, bank, or institution)
• Email address
• Phone number (optional)
• The sector relevant to your enquiry
• Subject and message content

We only collect the information you choose to provide. You are not required to provide personal information to browse this website.

When you visit our website, certain information is collected automatically by your browser and our hosting servers, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Date and time of visits

This information is used for security monitoring and aggregate analytics purposes only and is not linked to any personally identifiable information.

We use the information we collect for the following purposes:

• Enquiry Response: To respond to your submitted enquiry, provide the information or services you requested, and follow up on your requirements.
• Business Communication: To send you information about our services, projects, and updates that may be relevant to your sector or previous enquiry — only where you have expressed interest or given consent.
• Service Improvement: To understand how visitors use our website and to improve our content and functionality.
• Legal Compliance: To comply with applicable laws, regulations, and government requests, and to protect our rights and the rights of others.
• Security: To detect, prevent, and address fraud, technical issues, or security incidents.

We do not use your personal information for automated decision-making or profiling.

Meroza Limited does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers (such as our email hosting provider) who assist us in operating our website and conducting our business, subject to appropriate confidentiality agreements.
• Legal Requirements: We may disclose information if required to do so by law, court order, or government authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of such a change.

In all cases, we require that third parties maintain at least the same level of privacy protection as described in this policy.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Enquiry form data is retained for a maximum of 3 years from the date of submission unless an ongoing business relationship requires longer retention.
• Website server logs are retained for a maximum of 12 months for security and diagnostic purposes.

You may request deletion of your personal data at any time by contacting us at Meroza Limited.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted to and from our website.
• Restricted access to personal data on a need-to-know basis among our staff.
• Regular review of our information collection, storage, and processing practices.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our website may use cookies — small data files stored on your browser — to improve your browsing experience. Types of cookies we may use:

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Used in aggregate form to understand how visitors interact with our website (e.g., page views, traffic sources). These do not identify individual users.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit website functionality. We do not currently use any third-party advertising or tracking cookies.

Depending on applicable law, you may have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right of Erasure: You may request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit how we use your personal data.
• Right to Object: You may object to our processing of your personal data for certain purposes.

To exercise any of these rights, please contact us at the details below. We will respond within 30 days. We may need to verify your identity before processing your request.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit. The inclusion of any link does not imply endorsement by Meroza Limited.

Our website and services are directed to business professionals and organizations. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will promptly delete that information. If you believe a minor has submitted information to us, please contact us immediately at Meroza Limited.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Meroza Limited Meroza Limited Email: Meroza Limited Telephone: +880 9678-800512

We are committed to resolving any privacy concerns you may have. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Bangladesh.